While we do not accept returns for single copies, we will re-send any copies that arrive damaged or if the order is incorrect. Please send a picture showing (to show the damage and title name) together with your order number to [email protected] we will be in touch with you as soon as possible to resolve any issues you might have.
Returns
Single Copies
Retail
We discuss a returns policy with you at the time of your account opening.
Subscriptions
Consumer
If we are unable to fulfill a subscription order to it's full term, due to publication ceasing for example, you will be offered an alternative product to replace the remainder of your subscription term, failing this, a refund for the duration. Should yours/recipients postal address change, whilst your subscription is live and running, PLEASE do inform us at [email protected] to ensure your subscription is diverted to the correct address and our systems get updated. Re sends will be charged additionally.
Please note that a refund will incorporate a 10% transaction fee based upon the original price at purchase.
Retail
If we are unable to fulfill a subscription order to it's full term, due to publication ceasing for example, you will be offered an alternative product to replace the remainder of your subscription term. Should recipients postal addresses change, whilst a subscription is live and running, PLEASE do inform us immediately at [email protected] to ensure your subscription is diverted to the correct address and our systems get updated. Re sends will be charged additionally.
Please note a refund will incorporate a 10% transaction fee based upon the original price at purchase.
